uuko Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions (hereinafter "the Terms") govern the use of the uuko online gaming platform, accessible at uuko.vu (hereinafter "the Platform", "we", "us", or "uuko"). By creating an account, making a deposit, placing a bet, or otherwise accessing any feature of the Platform, you (hereinafter "the User", "you", or "your") confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

uuko reserves the right to amend these Terms at any time. Where changes are material, uuko will notify registered users via email or a prominent in-platform notice at least seven days before the changes take effect. Your continued use of the Platform after the effective date of any revision constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically. The most current version of the Terms is always published at uuko.vu/terms-conditions.

These Terms should be read alongside the uuko Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and uuko. In the event of a conflict between any promotional material and these Terms, the Terms prevail.

2. Eligibility and Registration

To register and use the uuko Platform, you must satisfy all of the following eligibility criteria without exception:

• You are at least 21 years of age. uuko is strictly an adult platform and has a zero-tolerance policy for underage gambling. Age verification may be requested at any point during your account lifetime.
• You are registering as an individual for personal recreational use only, and not acting on behalf of a commercial entity or another person.
• You have not previously been excluded from uuko or any affiliated platform, and you are not subject to a self-exclusion order currently in effect.
• All information you provide during registration is true, accurate, current, and complete. Providing false information is grounds for immediate account termination and forfeiture of any balance held.
• You are not accessing the Platform from a jurisdiction where online gambling is prohibited by local law. It is your sole responsibility to ensure that your use of the Platform complies with the laws applicable in your country or territory of residence.

Each individual may hold only one registered account on uuko. Creating duplicate accounts — whether under the same name, address, device, payment method, or IP address — is strictly prohibited. Where duplicate accounts are identified, uuko reserves the right to close all associated accounts, void any pending bets or bonuses, and withhold any associated balances pending investigation.

3. Account Management

Once your account is registered and verified, you are responsible for all activity conducted through it. uuko will treat all instructions issued from your account as having been authorised by you personally unless you have previously notified us in writing that your account security may have been compromised.

Password and Login Security

You are required to keep your password and any OTP codes confidential and must not share them with any third party under any circumstances. uuko staff will never ask you for your password. If you suspect that your account has been accessed without your authorisation, you must contact uuko support immediately at [email protected] and change your password without delay.

KYC Verification

uuko may at any time request documentation to verify your identity, age, address, and payment methods. Required documentation may include but is not limited to:

• A valid government-issued photo identification document (National Identity Card, passport, or birth certificate).
• Proof of residential address issued within the last three months (utility bill, bank statement, or official correspondence).
• Screenshots or transaction records confirming ownership of the payment method used for deposits on the account.

Account Closure

You may request closure of your account at any time by contacting [email protected]. Prior to closure, any pending withdrawal requests will be processed in accordance with the standard withdrawal terms. uuko may also close or suspend your account without prior notice if there is evidence of fraud, material breach of these Terms, or conduct that causes harm to the Platform or other users.

4. Deposits and Withdrawals

All financial transactions on uuko are processed in Bangladeshi Taka (BDT). uuko supports the following deposit and withdrawal methods available to Bangladesh-resident players: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The availability of specific methods may vary and is subject to change. Current available methods are always shown within your account Cashier section.

Deposits

The minimum deposit amount is ৳200. There is no fixed maximum deposit for standard verified accounts, though uuko reserves the right to impose account-specific limits based on responsible gaming assessments or as part of its anti-money-laundering procedures. Deposits are credited to your uuko wallet instantly upon confirmation from the payment provider. uuko is not responsible for delays caused by the payment provider's own processing systems.

Withdrawals

To request a withdrawal, navigate to the Cashier section and submit a withdrawal request specifying the method and amount. The following conditions apply to all withdrawal requests:

• Your account must be fully verified (KYC complete) before any withdrawal can be processed.
• The minimum withdrawal amount is ৳500. Requests below this threshold will be rejected.
• Withdrawals are processed to the same payment method used for the most recent deposit, wherever technically possible, to comply with anti-money-laundering requirements.
• Withdrawal requests are typically processed within 24 hours. During periods of high volume or additional verification requirements, processing may take up to 72 hours. uuko does not charge fees on withdrawals to bKash or Nagad; fees imposed by the payment provider itself are outside uuko's control.

Currency and Exchange

All account balances, bets, wins, and bonuses are denominated in BDT. uuko does not offer multi-currency accounts. Any currency conversion required by the user's payment provider prior to reaching the uuko platform is the responsibility of that payment provider and is not within uuko's control.

5. Bonuses and Promotions

uuko offers a range of promotional bonuses including a welcome bonus, reload bonuses, free spins, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL season, and the ICC T20 World Cup. All bonuses are subject to the specific terms published alongside each individual offer, and in all cases the following general conditions apply.

Wagering Requirements

Unless otherwise stated in a specific promotion, all bonuses awarded by uuko carry a wagering requirement before the bonus funds or any winnings derived from them can be withdrawn. The wagering requirement is stated as a multiplier of the bonus amount (for example, a 30x wagering requirement on a ৳1,000 bonus means you must place total bets of ৳30,000 before the bonus converts to withdrawable cash). Wagering requirements must be met within the time period specified in the offer terms. Failure to complete the wagering requirement within the allotted time results in the automatic cancellation of the bonus and any associated winnings.

Bonus Restrictions

The following restrictions apply to all bonus funds unless a specific promotion's terms state otherwise:

• Bonus funds may not be transferred between accounts or converted to cash outside of the standard withdrawal process.
• Only one promotional bonus may be active on an account at any given time. Claiming a new bonus while an existing bonus is active will result in the cancellation of the existing bonus.
• uuko reserves the right to withdraw or modify any promotion at any time without prior notice, provided that any bonus already credited to an account before the withdrawal date will be honoured in accordance with its original terms.
• Bonuses are intended for personal recreational use only. Any attempt to exploit promotional offers through systematic or automated betting strategies, or through coordinated play with other accounts, constitutes bonus abuse and will result in the forfeiture of all bonus funds and associated winnings, and may result in account suspension.

Free Spins

Free spins awarded as part of a promotion are valid only on the specific game or games designated in the offer terms. Free spin winnings are subject to the wagering requirement stated in the relevant promotion. Free spins expire at the end of the validity period stated in the offer; unused free spins cannot be carried over or exchanged for cash.

6. Betting Rules and Game Conduct

By placing a bet or participating in any game on the uuko Platform, you accept the specific rules applicable to that game or betting market. Game rules are published within the relevant game or sport section and form part of these Terms. In the event of any technical fault, communication failure, or system error that affects the outcome of a game or bet, uuko reserves the right to void the affected round or bet and refund the relevant stake to the player's account.

RNG and Fair Play

All casino games available on uuko that use random outcomes operate using certified Random Number Generator (RNG) systems. These systems are independently tested to ensure that game outcomes are statistically fair and cannot be influenced or predicted by any party, including uuko itself. The theoretical return-to-player (RTP) percentage for each game is displayed within the game's information panel.

Prohibited Conduct

The following actions are strictly prohibited on the uuko Platform and will result in immediate account suspension and potential legal action:

• Use of automated betting software, bots, scripts, or any technology designed to gain an unfair advantage over the Platform or other players.
• Collusion with other players to fix outcomes, share cards, or coordinate bets in a manner that exploits the Platform's systems.
• Any form of money laundering, fraudulent chargebacks, or use of stolen or unauthorised payment credentials. uuko cooperates fully with law enforcement authorities and financial intelligence units in the investigation of such activities.

7. Intellectual Property

All content on the uuko Platform — including but not limited to the uuko brand name and logo, website design, layout, graphics, text, software, game interfaces, and promotional materials — is the exclusive property of uuko or its licensors and is protected by applicable intellectual property laws.

Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial recreational purposes. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content on the Platform without the prior written consent of uuko.

Third-Party Content

The Platform incorporates games and content provided by third-party suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Such content is licensed to uuko and remains the intellectual property of the respective suppliers. uuko is not responsible for inaccuracies, technical faults, or interruptions originating from third-party game providers, though uuko will endeavour to resolve such issues on behalf of affected players where it has the contractual ability to do so.

• uuko bears no liability for any loss or damage resulting from the acts or omissions of third-party game providers.
• Any winnings generated during a game that experienced a documented technical fault may be voided at uuko's discretion pending investigation.
• Provider-specific rules displayed within each game interface take precedence over any general descriptions of that game type appearing elsewhere on the Platform.
• uuko makes no warranty that any particular game will be continuously available on the Platform. Game providers may withdraw titles with or without notice to uuko, and uuko will in such cases endeavour to notify players of material changes to the game library within a reasonable period.

8. Limitation of Liability

To the maximum extent permitted by applicable law, uuko's total liability to you in connection with your use of the Platform, whether in contract, tort, breach of statutory duty, or otherwise, shall not exceed the total net deposits made by you to your uuko account in the twelve-month period immediately preceding the event giving rise to the claim.

Exclusions

uuko shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if uuko has been advised of the possibility of such damages. Nothing in these Terms limits uuko's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Platform Availability

uuko operates on a best-efforts basis to ensure Platform availability 24 hours a day, 7 days a week. However, uuko does not guarantee uninterrupted access and shall not be liable for any loss suffered as a result of scheduled maintenance windows, emergency maintenance, or interruptions caused by factors beyond uuko's reasonable control including internet service provider outages, force majeure events, or actions of third-party infrastructure providers.

9. Responsible Gaming

uuko is committed to promoting responsible gaming and takes its duty of care to players seriously. The Platform provides a suite of tools to help players maintain control over their gambling activity.

Self-Exclusion and Limits

Players may set deposit limits, session time limits, loss limits, and wager limits directly from their account settings. Players may also request a temporary cooling-off period or a permanent self-exclusion by contacting [email protected]. Self-exclusion requests are processed within 24 hours and, once in effect, cannot be reversed during the exclusion period. uuko takes self-exclusion seriously and will not send marketing communications to any player under a self-exclusion order.

Age Verification Policy

uuko operates a strict age verification policy. Any account found to belong to a person under the age of 21 will be immediately closed, all bets placed will be voided, and any funds deposited by the underage player will be returned to the source payment method. uuko reserves the right to request age-verification documentation from any player at any time and to suspend account access pending verification.

• Players are encouraged to visit the uuko Responsible Gaming page for full details on available tools and support resources.
• If you are concerned that gambling is negatively affecting your life or the lives of those around you, please reach out to our support team immediately at [email protected].
• uuko does not extend credit to players under any circumstances. All play must be funded from deposits made from funds the player owns and can afford to lose.

10. Privacy and Data Protection

uuko collects and processes personal data in connection with the provision of its services. The types of data collected, the purposes for which it is processed, your rights as a data subject, and the measures taken to protect your data are described in full in the uuko Privacy Policy, which is available at uuko.vu/privacy-policy and is incorporated into these Terms by reference.

By registering on uuko, you consent to the collection and processing of your personal data as described in the Privacy Policy. You may withdraw this consent at any time by closing your account, subject to uuko's legal obligations to retain certain data for regulatory and anti-money-laundering compliance purposes.

Security Measures

uuko employs SSL encryption across all Platform pages and transaction endpoints to protect data in transit. Account passwords are stored using industry-standard hashing. While uuko takes all commercially reasonable steps to protect your data, no online system can guarantee absolute security. You are advised to use a strong, unique password for your uuko account and to enable any two-factor authentication options made available to you.

11. Dispute Resolution

If you have a complaint or dispute arising from your use of the Platform, you should first contact the uuko support team at [email protected] with a clear description of the issue. uuko aims to acknowledge all complaints within 24 hours and to provide a substantive response within 5 business days. All complaint communications should be in writing (email is acceptable) and should include your registered username, the date of the relevant event, and a description of the issue.

Where a complaint cannot be resolved through internal channels, uuko and the affected user agree to submit the dispute to binding arbitration in accordance with internationally recognised arbitration rules. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.

12. Amendments and Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and uuko with respect to the subject matter hereof, and supersede all prior agreements, representations, and understandings of any kind between the parties relating to the Platform.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms remain in full force and effect.

13. Contact Information

For all enquiries relating to these Terms and Conditions, account matters, financial transactions, or general support, please contact the uuko team using the email address below. Please note that the email address is provided as plain text only and is not a clickable link — copy it manually into your email client.

Support email: [email protected] — available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). Our support team aims to respond to all enquiries within 24 hours. For urgent matters such as suspected account compromise or disputed transactions, please mark your email subject line accordingly to help us prioritise your request.